Section 1: Who We Are
Keep Wich Plumbing is a licensed, insured, and award-winning plumbing company proudly serving Wichita, Kansas, and surrounding communities since 1990. With a team of 50 skilled professionals and a fleet of 10 fully equipped service vans, we provide comprehensive residential and commercial plumbing services throughout Sedgwick County and the greater Kansas Midwest region.
| Detail | Information |
|---|---|
| Business Name | Keep Wich Plumbing |
| Street Address | 141 W Elm St, Wichita, KS 67203 |
| Phone Number | +1 (316) 765-0555 |
| Email Address | keepwichplumbing@gmail.com |
| Website | emergencyplumberwichitaks.com |
| Operating Hours | 24/7, Including Holidays & Emergencies |
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us using the information provided above.
Next SectionSection 2: Information We Collect
We collect various types of information in connection with your interaction with our website and plumbing services. The information we collect falls into two primary categories:
2.1 Information You Provide Directly
When you contact us, request a service quote, or submit any form on our website, we may collect the following:
- Full Name — To identify and address you properly
- Phone Number — To schedule appointments and follow up on service calls
- Email Address — To send confirmations, updates, and communications
- Physical Address or Service Location — To dispatch our team accurately to your property across our service areas
- Service Request Details — Description of plumbing issues or project scope, whether it involves drain cleaning, water heater repair, or other services
- Payment Information — Processed securely through authorized payment processors (we do not store full card details)
- Communication Records — Records of calls, emails, or messages exchanged with our team
2.2 Information Collected Automatically
When you visit our website at emergencyplumberwichitaks.com, certain information is collected automatically through cookies, tracking technologies, and server logs, including:
- IP Address — Used for geographic identification and security monitoring
- Browser Type & Version — To optimize site display and performance
- Device Type — Desktop, tablet, or mobile
- Operating System — To improve technical compatibility
- Pages Visited — To understand user behavior and improve content
- Referring URL — The website or search engine that brought you to our site
- Time & Date of Visit — For analytics and traffic monitoring
- Session Duration — How long you spent on each page
- Clickstream Data — Navigation patterns throughout our website
2.3 Information from Third Parties
We may also receive information about you from third-party sources such as:
- Google Business Profile — Reviews, messages, and Q&A submissions
- Social Media Platforms — If you contact us via social media channels
- Review Platforms — Ratings and feedback submitted on third-party review sites
- Referral Partners — Information shared by business partners or affiliates
- Analytics Providers — Aggregate behavioral data from tools like Google Analytics
Section 3: How We Use Your Information
The information we collect is used exclusively for legitimate business purposes. Specifically, we use your information to:
3.1 Service Delivery
- Schedule, dispatch, and complete plumbing service requests
- Provide accurate service estimates and quotes
- Confirm appointments, service times, and technician arrivals
- Process payments and issue invoices or receipts
3.2 Communication
- Respond to inquiries submitted through our website, phone, or email
- Send appointment reminders and follow-up communications
- Notify you of service updates, technician status, or delays
- Share important information related to your plumbing project
3.3 Business Operations
- Maintain internal records for service history and warranty tracking
- Evaluate and improve our service quality based on customer feedback
- Train our team of 50 skilled professionals using anonymized interaction data
- Manage accounts for repeat or commercial plumbing clients
3.4 Marketing & Promotions
- Send promotional offers, seasonal specials, and service reminders (with your consent)
- Inform you about relevant services, including our special offers such as:
- Diagnostic Service Call Discounts
- Tankless Water Heater Installation Rebates
- Main Drain Camera Inspection Offers
- Preventative Maintenance Tune-Up Specials
- You may opt out of marketing communications at any time
3.5 Legal & Compliance
- Comply with applicable state and federal laws and regulations
- Respond to lawful requests from government or regulatory authorities
- Protect the rights, property, and safety of our business, customers, and team
3.6 Website Improvement
- Analyze traffic patterns and user behavior to enhance website experience
- Identify and resolve technical errors or performance issues
- Test new features, content, and page layouts
Section 4: How We Share Your Information
Keep Wich Plumbing does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
4.1 Service Partners & Subcontractors
We may share necessary service details with trusted subcontractors or partner professionals when required to complete a job outside our direct service scope. These parties are bound by confidentiality obligations.
4.2 Technology & Platform Providers
We use third-party tools and platforms to operate our business, including:
- Website Hosting Providers
- CRM & Scheduling Software
- Payment Processing Services
- Email Marketing Platforms
- Analytics Tools (e.g., Google Analytics)
These providers only receive data necessary to perform their specific function and are prohibited from using your data for their own purposes.
4.3 Legal Requirements
We may disclose your information when required by law, court order, or government authority, including:
- Responding to subpoenas or legal processes
- Protecting against fraud, abuse, or illegal activity
- Enforcing our Terms & Conditions
- Protecting the safety of individuals or the public
4.4 Business Transfers
In the event of a merger, acquisition, sale, or transfer of assets, your information may be transferred to the acquiring entity. You will be notified of any such change via our website or direct communication.
Section 5: Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.
5.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic website functionality and navigation |
| Performance Cookies | Track page load times and technical performance |
| Analytics Cookies | Collect anonymous data on user behavior and traffic patterns |
| Marketing Cookies | Deliver relevant ads and track campaign effectiveness |
| Preference Cookies | Remember your settings, location, and preferences |
5.2 Managing Cookies
You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if preferred. Please note that disabling cookies may affect the functionality of certain areas of our website.
You can manage cookie preferences through:
- Your browser settings (Chrome, Firefox, Safari, Edge, etc.)
- Third-party tools like Google Analytics Opt-Out Browser Add-on
- Cookie consent banners displayed on our website
Section 6: Data Security
We take the security of your personal information seriously and implement industry-standard safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
- SSL Encryption — All data transmitted through our website is encrypted using Secure Socket Layer (SSL) technology
- Access Controls — Only authorized personnel have access to customer data
- Secure Payment Processing — Payment data is handled by PCI-DSS-compliant payment processors
- Regular Security Audits — We periodically review and update our security protocols
- Staff Training — Our team is trained on data protection best practices
While we take every reasonable precaution to protect your information, no transmission over the internet or electronic storage system is 100% secure. We encourage you to practice safe online habits when sharing personal information.
Next SectionSection 7: Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Contact & Service Records | 7 years (for warranty and legal purposes) |
| Payment Records | 7 years (IRS and tax compliance) |
| Marketing Communications | Until opt-out or 3 years of inactivity |
| Website Analytics Data | 26 months (Google Analytics default) |
| Email Communications | 3 years from last interaction |
Once data is no longer needed, it is securely deleted or anonymized in accordance with applicable regulations.
Next SectionSection 8: Your Rights & Choices
As a customer or website visitor, you have specific rights regarding your personal information. These rights include:
8.1 Right to Access
You have the right to request a copy of the personal information we hold about you.
8.2 Right to Correction
You may request that we correct any inaccurate or incomplete information in our records.
8.3 Right to Deletion
You may request the deletion of your personal information, subject to legal and contractual retention requirements.
8.4 Right to Opt-Out of Marketing
You may opt out of receiving marketing emails or promotional communications at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Contacting us directly at keepwichplumbing@gmail.com
- Calling us at +1 (316) 765-0555
8.5 Right to Data Portability
You may request that we provide your personal information in a portable, machine-readable format.
8.6 Right to Restrict Processing
You may request that we limit how we use your data in certain circumstances.
8.7 Right to Lodge a Complaint
If you believe your privacy rights have been violated, you have the right to file a complaint with the appropriate data protection authority or contact us directly for resolution.
To exercise any of these rights, please contact us at:
We will respond to all verified requests within 30 business days.
Section 9: Children's Privacy
Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at keepwichplumbing@gmail.com and we will promptly delete such information from our records.
Next SectionSection 10: Third-Party Links & Websites
Our website may contain links to third-party websites, review platforms, social media pages, or partner resources. Please be aware that:
- We are not responsible for the privacy practices of third-party websites
- Clicking on external links takes you outside our privacy policy coverage
- We encourage you to review the privacy policies of any third-party website you visit
Third-party platforms we may link to include but are not limited to:
Next SectionSection 11: Google Analytics & Advertising
We use Google Analytics to track and analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous data, including pages visited, time spent on site, and traffic sources.
You can opt out of Google Analytics data collection by using the Google Analytics Opt-Out Browser Add-on available at:
https://tools.google.com/dlpage/gaoptout
We may also use Google Ads or other advertising platforms to deliver targeted advertisements based on your browsing behavior. You can manage your ad preferences through:
https://adssettings.google.com
Section 12: California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete your personal information
- The right to opt out of the sale of your personal information
- The right to non-discrimination for exercising your CCPA rights
Keep Wich Plumbing does not sell personal information. To submit a CCPA-related request, contact us at keepwichplumbing@gmail.com or call +1 (316) 765-0555.
Section 13: Kansas State Privacy Compliance
As a Kansas-based business headquartered in Wichita, KS (Sedgwick County), Keep Wich Plumbing complies with applicable Kansas state privacy and consumer protection laws, including the Kansas Consumer Protection Act (KCPA). We are committed to handling your data lawfully, fairly, and transparently in accordance with all applicable state and federal regulations.
Next SectionSection 14: Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When changes are made, we will:
- Update the "Last Updated" date at the top of this page
- Post a visible notice on our website homepage if changes are significant
- Notify registered users or active customers via email when warranted
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Next SectionSection 15: Contact Us About This Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us through any of the following channels:
📍 Visit Us
141 W Elm St, Wichita, KS 67203, USA
Our Commitment to Your Privacy
At Keep Wich Plumbing, we believe that trust is built on transparency. Since 1990, we have proudly served the residents and businesses of Wichita, KS, and the surrounding communities with integrity, professionalism, and dedication. Our commitment to protecting your personal information is just one more way we demonstrate the same care for our customers that we bring to every plumbing job we complete.
Thank you for trusting Keep Wich Plumbing with your home, your business, and your personal information.